Customer Feedback: Your Key To Increased Revenue?

Customer Feedback

Last week we talked about Reputation Management, and I pounded into your head the fact that Reputation Management starts with great customer service, and collecting customer feedback. Today we’re going to dive deeper into that idea. We’ll talk about how customer relationships work, from a high level. Then we’re going to talk about how you … Read more

How to Build a 5-Star Reputation


Reputation management may sound like a big task. But if you’re already providing great service, then building a 5-star reputation is easier than you might think. And the benefits extend far beyond SEO…Let me share some quick data with you: 97% of customers look online for local businesses 82% of customers read online reviews before … Read more

Why You Should Be Happy to Get a Negative Review

Negative Review

The Dread of Receiving a Negative Review Maybe this has happened to you: you check your email and there’s a bomb in your inbox. A negative review from an unhappy client. Your heart drops as you open the message and begin to read. If you’re lucky, it’s just a misunderstanding. You can reach out to … Read more

Reputation Management in Healthcare

healthcare online reputation

At a Glance Reputation management is absolutely essential for healthcare providers. Your reputation can mean the difference between a patient choosing you or turning to a competitor. In this article we’ll explore: Data shows that now, more than ever, having a positive online reputation is vital for healthcare providers A strong online presence can be … Read more